Returns, Refunds & Warranty

1. Changed your mind

You may return an unopened product within 7 days of delivery for a refund, as provided by section 44 of the Electronic Communications and Transactions Act. To qualify the product must be:

• unused and undamaged, in its original sealed packaging with all accessories and documentation;
• accompanied by your Lekitech invoice or order number;
• packed safely for the return trip.

The cost of returning the product is for your account, and the original delivery fee is not refunded. Software, licence keys and other digital goods, and in-ear or on-ear audio products that have been opened, cannot be returned for change of mind.

2. Wrong, damaged or defective on arrival

Check the parcel when it arrives. If the wrong item was delivered, or it arrived damaged or does not work, contact us within 7 days of delivery. We collect the product at our cost and, at your choice, replace it, repair it or refund you in full including the delivery fee.

3. Defects in the first six months

Under section 56 of the Consumer Protection Act every product carries an implied warranty of quality for six months from delivery. If a defect appears in that time you may return the product and choose a repair, a replacement or a refund. This does not cover damage caused by misuse, accident, liquid, power surges, unauthorised modification or normal wear.

4. Manufacturer warranty

MSI South Africa manufacturer warranty of 12 to 36 months depending on the product; the exact period is listed on every product page.

Carry-in service through Lekitech or an authorised MSI service centre in South Africa.

We log the claim with MSI for you. Keep your Lekitech invoice - it is your proof of purchase.

5. How to start a return or claim

1. Contact us at info@lekitech.co.za or WhatsApp +27 60 432 1703 with your order number, the product, and photos if it is damaged. Tell us whether you want a refund, a replacement or a repair.
2. We confirm the return and, for defects, arrange the courier collection. For change-of-mind returns we send you the return address and you book your own courier (use one that gives proof of delivery).
3. We inspect the product within 5 business days of receiving it and confirm the outcome by email.
4. Refunds go back to the original payment method within 30 days of our confirmation, usually much sooner. Replacements ship as soon as stock is available.

This policy is offered by Leki Technology Consulting (Pty) Ltd trading as Lekitech (Reg. 2018/083306/07) and does not limit any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. See also our Delivery page and Terms of Sale.